FAQ

Welcome to the Peak Supply Global Frequently Asked Questions page. We want every part of your shopping experience to feel effortless, so we have gathered the answers customers ask for most. Still need a hand? Reach out any time.

1. How long will it take to receive my order?

Handling time is 1 to 2 business days, transit time is 6 to 8 business days, and total estimated delivery is 7 to 10 business days. Full details are in our Shipping Policy.

2. Do you offer free shipping?

Yes. Shipping is free on every order within the United Arab Emirates, with no minimum spend. See our Shipping Policy.

3. Where is Peak Supply Global located?

Peak Supply Global is a UAE based online business offering a curated selection of high quality home decor, with delivery available across the United Arab Emirates.

4. What if I receive a defective product?

Defective items are replaced at no cost to you. Just contact us within 30 days of receiving your order. See the Return Policy.

5. Can I cancel my order after it's placed?

Yes. You have a 24 hour cancellation window after placing your order. Contact support as soon as possible and we will take care of it.

6. What is your return policy?

Returns are simple and hassle free. The step by step process is in our Return Policy.

7. When will I receive my refund after returning a product?

Once your return arrives and passes inspection, the refund is initiated to your original payment method within 7 business days, depending on your payment provider. For Cash on Delivery orders, refunds are made by bank transfer to an account you provide. See the Refund Policy.

8. Do you offer any warranties or guarantees?

Yes, every purchase is covered by a 30 day warranty. Details in the Return Policy.

9. How can I contact customer support?

Through our Contact Us page, or directly at admin@peaksupplyglobal.com.

10. Do you ship internationally?

No, we currently ship exclusively within the United Arab Emirates.

11. Do you have a physical store location?

No, we operate online only, which lets us offer competitive pricing and a wider product selection.

12. Can I place a bulk order for my business or organization?

Yes, bulk orders are welcome. Contact customer support for pricing and details.

13. What is the process for exchanging a product?

Exchange instructions are outlined in our Return Policy.

14. How can I track my order?

Once your order has shipped, you can follow it on our Order Tracking Page.

Contact Information

Store Name: Peak Supply Global
Store Address: Living Legends, Wadi Al Safa 3, Dubai, United Arab Emirates
Store Email: admin@peaksupplyglobal.com
Store Phone: +971528026399
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (GST)
We do our best to reply to your e-mail within 1 to 2 business days.