Refund policy

Last Updated: September 6, 2026

At Peak Supply Global, we want you to love what you ordered. If something is not right, returning it is simple and stress free.

Order Cancellations
You can cancel your order within 24 hours of placing it by emailing admin@peaksupplyglobal.com with your order number. After 24 hours we cannot guarantee cancellation, as your order may already be in processing, and once it has been dispatched it can no longer be cancelled. If your order has already shipped, you can simply return it after delivery under this policy.

30 Day Easy Returns
You have 30 days from the day your order arrives to send items back. To qualify, items must be unused, in their original condition, and returned with all original packaging, tags, and accessories. Our support team walks you through the whole process.
Restocking fee: AED 0. We never charge restocking fees.

Return Policy Overview
Return window: 30 days from the day you receive your order.
Condition: items must be unused and in original condition with all packaging, tags, and accessories.
Easy returns: our support team guides you through every step.
Restocking fee: none.

Return Costs
Defective or incorrect products: returning them costs you nothing if the item arrived damaged by the carrier, is defective in any way, or is not what you ordered.
Change of mind: if you ordered the wrong item, it does not fit your space, or you simply no longer want it, you cover the actual return shipping cost. Original shipping costs are not refundable.

How to Return an Item

1. Contact us: email admin@peaksupplyglobal.com with your order number and the reason for the return.
2. Pack your item: repack it securely in its original packaging with all accessories, tags, and documents.
3. Send it back: ship the return using the instructions in your return authorization email, using the carrier or method recommended there.

Refund Process
Once your return arrives, we inspect it to confirm it meets the conditions above. After approval, please allow up to 7 business days for your refund to be initiated to your original payment method, depending on your bank or payment provider. For Cash on Delivery orders, refunds are made by bank transfer to an account you provide.

Exchanges
We happily accept exchanges. For a different size, color, or product, email admin@peaksupplyglobal.com and we will arrange a quick swap.

Order Not Delivered
If your order has not arrived within the expected window, email us with your order number and we will investigate with the carrier. If the package is confirmed lost, you receive a full refund to your original payment method or a free replacement, your choice.

Non Returnable Items
For hygiene and safety reasons, a small number of items cannot be returned. These are clearly marked as non returnable on their product pages.

Changes to This Policy
We may update this Return and Refund Policy at any time. Updates appear here with a revised Last Updated date. Continued use of our website after a change means you accept the updated policy.

Questions? Visit our FAQ page or contact our customer service team.

Contact Information
Store Name: Peak Supply Global
Store Address: Living Legends, Wadi Al Safa 3, Dubai, United Arab Emirates
Store Email: admin@peaksupplyglobal.com
Store Phone: +971528026399
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (GST)
We do our best to reply to your e-mail within 1 to 2 business days.